China Life’s unified IT failure control platform
Overview
- Farben helps the customer solve a series of problems, including data dispersion caused by multiple independent monitoring platforms, bottlenecks of the intelligent operations and maintenance platform, lack of standards in data management, and exceptional locating difficulties. The building of a unified monitoring, operations, and maintenance management platform helps analyze big data of operations and maintenance intelligently and provides exception detection, failure locating, and real-time warning support. Highlights include forming views of operations and maintenance personnel and duty shifts, automatic processing and building a command management system. These measures will fully and accurately reflect the current status of the business system and the basic architecture, improve the efficiency of operations and maintenance, ensure stable system operations, and shape a positive cycle, thus ultimately improve the overall competitiveness of the company.
Project Background
- The customer has independently built multiple independent monitoring platforms, resulting in dispersion of operations and maintenance data.
- The customer has independently built the prototype of an intelligent operations and maintenance platform, which has entered a bottleneck stage.
- The customer has complicated data types while lacking a indicator management system to regulate them.
- In the event of an exception in the business application system, it is difficult to quickly and precisely locate the root cause.
- It is impossible to quantify the workload of the operations and maintenance department. Hence, there is no basis for increasing the operations and maintenance efficiency.
Highlights
- Based on the intelligent analysis of big data of operations and maintenance, the solution shapes views of operations and maintenance personnel and duty shifts for specific application systems, business scenarios, and operations and maintenance scenarios, thereby providing exception detection, failure locating, and other support. Based on real-time analysis and warning and automatic operations and maintenance, the solution helps detect exceptions instantly and assists operations and maintenance personnel in decision making and automatic handling.
Solution Value
- A unified monitoring, operations, and maintenance management platform is built to support specific operations and maintenance scenarios, fully and accurately understand the current status of the business system and the basic architecture, and ensure a stable and positive cycle for the business system.
